Cancellation Policy
Cancellation Policy
Last updated: July 2026
At Maldas. we understand that sometimes plans change. Please read our cancellation policy below so you know what to expect.
1. Cancelling an Order
If you need to cancel an order, please contact us as soon as possible at support@maldas.co.za or WhatsApp us on +27 71 684 9161. We will do our best to accommodate your request.
Orders can be cancelled free of charge provided they have not yet been dispatched. Once an order has been handed over to the courier, it can no longer be cancelled and will need to go through our returns process instead.
2. Orders Already Dispatched
If your order has already been shipped, we are unable to cancel it at that stage. You are welcome to return the item once it has been delivered, in accordance with our Terms and Conditions. Please contact us within 7 days of receiving the item to arrange a return.
3. Refunds on Cancelled Orders
If your cancellation is approved before dispatch, a full refund will be issued using the original payment method. Please allow a few business days for the refund to reflect, depending on your bank or payment provider.
4. Damaged or Incorrect Items
If you received a damaged or incorrect item and would like to cancel rather than exchange, please get in touch with us and we will resolve the matter promptly.
5. Contact Us
For any cancellation requests or questions, please reach out to us directly — we're a small team and we're happy to help.
- Email: support@maldas.co.za
- Phone: +27 71 684 9161
- Address: 37 Albemarle Gables Unit 28, Lennox Street, Germiston, Gauteng, 1401, South Africa